This Privacy Policy explains how Alteration Haven handles personal data when visitors use the website, make an inquiry, arrange a garment project, or communicate with us about tailoring and clothing alteration services.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing activities. You may also object to processing in some circumstances and ask for clarification about how your data is used.
To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details where needed and will respond within a reasonable period under applicable law.
Project and communication records are retained for the period needed to manage the service, handle follow-up questions, and meet accounting or legal obligations. When retention is no longer required, data is deleted, anonymized, or archived in a limited form where the law or legitimate business needs allow.
The updated version will apply from the date it is posted unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels.
We may process identification and contact details, project information about garments and requested alterations, communication records, booking details, payment and collection information, and technical data such as device and usage information. Where a customer supplies materials for review, we may also record notes about fabric condition, construction, and suitability for the requested work.
We receive data from project inquiries, consultation messages, workshop visits, booking requests, and payment or collection arrangements. We may also generate internal records from garment assessment, design approval, fit review, and completion of the work.
Cookies may include strictly necessary cookies for site operation, preference cookies that remember basic settings, and analytics cookies that help us understand how the site is used. Session cookies may expire when the browser is closed, while persistent cookies remain for a limited period unless removed.
You may manage cookies through your browser controls and, where available, through on-site preference tools. Disabling certain cookies may reduce the functionality of forms, session features, or usage measurement tools.
We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations and approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations.
Where we use external partners for hosting, communications, analytics, payment handling, or related support, they are expected to process data under instructions consistent with the service they provide and to keep it confidential where appropriate.
Personal data may be shared with public authorities, professional advisers, payment processors, delivery or collection services, and technical service providers where needed to comply with law, complete a transaction, protect our rights, or support the website and business operations.
